Privacy Policy
Effective date: August 1st, 2025
1. Overview
Klevro ("Klevro", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and AI-powered products and services for auto repair shops (collectively, the "Services").
By using our Services, you agree to this Policy. If you do not agree, please discontinue use of the Services.
2. Information We Collect
Information you provide
- Account information (name, email, phone number, company name)
- Customer data you submit to the platform (e.g., appointment details, vehicle information)
- Support inquiries and communication content
Automatically collected
- Usage data (pages viewed, actions taken, timestamps)
- Device and technical data (IP address, browser type/version, operating system)
- Cookies and similar technologies used to remember preferences and improve performance
AI interactions
- Transcripts and metadata from calls, chats, or messages handled by our AI agents
- Derived insights and analytics generated from your organization’s usage
3. How We Use Your Information
- Provide, operate, and improve the Services
- Enable AI features such as scheduling, call handling, car status updates, and analytics
- Personalize user experience and enhance reliability and security
- Communicate with you about updates, features, and support
- Comply with legal obligations and enforce our terms
6. AI Processing and Data Handling
- AI agents process user inputs to generate responses and automate workflows
- Where possible, we apply data minimization and access controls
- We retain logs and transcripts as needed to provide and improve functionality, fix issues, and ensure safety
7. Data Retention
We retain information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type and context.
8. Security
We implement administrative, technical, and physical safeguards designed to protect information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
9. International Transfers
Your information may be transferred to and processed in countries other than your own. Where required, we use appropriate safeguards to protect your information in accordance with applicable laws.
10. Your Choices and Rights
- Access, update, or delete account information
- Opt out of non-essential communications
- Request a copy of your data, object to processing, or request restriction (subject to laws)
- Disable cookies in your browser settings
11. Children’s Privacy
Our Services are not directed to children under 13 (or higher age as required by local law). We do not knowingly collect personal information from children.
12. Changes to This Policy
We may update this Policy from time to time. We will post the updated Policy with a new effective date. Material changes may be communicated through the Services or by email.
13. Contact Us
Questions about this Policy or our data practices? Contact us at: privacy@klevro.com